Here below are the 3 stories that have been shared by the world’s financial specialists:
1. A top stock brokerage in Vietnam has upgraded operation system supporting customers’ interactions on multiple communication platforms (website, Facebook, etc.) in 24/7. The results are positive with 60% efficiency enhancement, the rate of customer satisfaction reaches 4/5, and the rate of sales increase by up to 20%.
2. A big bank has 20 employees for data entry, and they need to create about 500 loan profiles daily. However, after applying Artificial Intelligence for profile classification and automation on the system, the customer’s waiting time has decreased from 30 to only 5 minutes. Moreover, AI application also helps this bank reduce 40% of human resources and other costs.
With the automation process in creating accounts through extracting necessary information from documents, categorizing, and automatically completing profiles in the system, the waiting time of the customer can down by 80%.
3. A credit organization ranking 2nd in the area of consumer lending in Vietnam has automated the processes of reminding payment and setting appointment via customer-service switchboard. This has resulted in 40% of operator’s productivity enhancement and 80% of customer satisfaction.
Two of the great values brought from AI has been mentioned by experts in risk management and compliance. Technology helps business enterprises decrease the number of documents needed to be reviewed, which provides them more time to process data. By applying technology, businesses easily understand customer behavior insights, methods, risks in the system, and operation process.
Source: Dautuchungkhoan
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